Responsible Gaming — Play Smart, Stay in Control

1 Age Restriction and Verification

At the point of registration, every player is required to confirm that they are at least 18 years of age by checking a mandatory declaration. This confirmation is a binding condition of account opening. However, a self-declaration alone is not sufficient protection — fbabaje therefore applies the following age verification measures:

• New accounts flagged as potentially underage are suspended until identity documentation is provided and reviewed.
• All withdrawal requests trigger an identity check. If age cannot be confirmed, the withdrawal is held and the account is reviewed by our compliance team.
• Players who submit a National Identity Card (NID) or passport showing a date of birth that places them under 18 will have their account permanently closed and any balance forfeited in accordance with our Terms and Conditions.
• If a parent or guardian suspects a minor has opened an account on fbabaje, they should contact [email protected] immediately for emergency account closure.

2 Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on fbabaje. It allows you to voluntarily suspend access to your account for a defined period — or permanently — when you feel that gambling is no longer something you can manage safely on your own.

How to Request Self-Exclusion

To activate self-exclusion on your fbabaje account, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your message should include your registered username, the duration you are requesting, and a brief statement of your reason (optional but helpful for our wellbeing team). Self-exclusion requests are processed within 24 hours and often within the same working day.

Available Exclusion Periods

• 30 days: A short-term cooling-off period suitable for players who feel they need a brief break.
• 90 days: A medium-term exclusion appropriate for players experiencing sustained concerns about their gambling habits.
• 180 days (6 months): A longer exclusion period for players who want a significant period away from the platform.
• 12 months: A one-year exclusion for players who wish to step away for an extended period while retaining the option to return.
• Permanent exclusion: A lifetime ban on your account. This is irreversible once the 7-day reconsideration window has passed. Permanently excluded players may not open new accounts on fbabaje.

What Happens During Exclusion

Once your self-exclusion is active, your fbabaje account is immediately suspended. You will not be able to log in, place bets, access casino games, or make deposits. Any pending bets already placed before the exclusion was activated will be settled in accordance with normal rules, and any resulting balance will be held securely until your exclusion period ends (or, for permanent exclusions, returned to your verified payment method upon request).

During the exclusion period, fbabaje will remove your email address from all promotional mailing lists so that you do not receive bonus offers or marketing communications that could encourage you to return to the platform before you are ready.

3 Deposit Limits and Spend Controls

Setting deposit limits is one of the most practical ways to keep your gambling budget under control on fbabaje. Rather than relying on willpower alone, deposit limits create a hard boundary that the system enforces on your behalf — regardless of how you are feeling in the moment.

Types of Deposit Limits

• Daily deposit limit: The maximum total amount in BDT you may deposit across all payment methods (bKash, Nagad, Rocket, Visa, etc.) within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total amount you may deposit within a rolling 7-day period, measured from the day and time you set the limit.
• Monthly deposit limit: The maximum total amount you may deposit within a rolling 30-day period. This is the most comprehensive limit for players who want to control their overall monthly spend.

How Limits Work in Practice

You may set your deposit limits at any time by contacting the fbabaje support team at [email protected]. When you set a limit, it takes effect immediately for that session. If you wish to reduce a limit, the reduction is applied instantly. If you wish to increase a limit, the increase does not take effect for 24 hours — this cooling-off period is intentional and is designed to prevent impulsive decisions made in the heat of a session from overriding the responsible boundary you previously set for yourself.

If you reach your deposit limit, fbabaje's payment system will decline any further deposit attempts until the relevant period resets. You will receive a notification informing you that your limit has been reached and reminding you of the responsible gaming resources available on this page.

4 Time-Out and Session Controls

Beyond deposit limits and self-exclusion, fbabaje provides a range of session-level controls designed to keep you aware of how long you have been playing and to give you natural pause points to reconsider whether you want to continue.

Session Time Reminders

You can enable automatic on-screen reminders that alert you when you have been logged in and active for a continuous period. Available reminder intervals are 30 minutes, 60 minutes, and 90 minutes. When a reminder fires, it displays your total session duration and prompts you to take a break. It does not force you to stop, but it does break the automatic nature of extended play by introducing a conscious pause.

Time-Out Feature

A time-out is a short-term account suspension, distinct from self-exclusion in that it is specifically designed as a planned break rather than a response to a crisis. Time-out durations available on fbabaje are 1 day, 7 days, 14 days, and 30 days. During a time-out:

• Your account is inaccessible for login and deposits.
• Your balance is fully preserved and will be available when the time-out expires.
• Promotional emails are paused for the duration of the time-out.
• You may request an early end to a time-out, but a minimum 24-hour review period applies before early reinstatement is granted, to prevent impulsive decisions.

Reality Checks

fbabaje displays a running session timer in your account dashboard during any active betting or gaming session. This timer shows your current session duration and your net wagering result for that session (total staked minus total returned) in BDT. Keeping this information visible at all times ensures you always know where you stand — financially and in terms of time spent — without having to navigate away from the game.

5 Recognising Problem Gambling

Problem gambling is not always easy to recognise, particularly in its early stages. It can develop gradually and affect people from all backgrounds and income levels. The following signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If any of these apply to you — or to someone you know — please read Section 6 for guidance on where to find help.

• Spending more money on gambling than you originally planned, or more than you can afford to lose.
• Chasing losses — continuing to play in order to win back money you have already lost in the same session or over recent days.
• Gambling with money that is designated for essential expenses such as rent, food, utility bills, or bKash/Nagad mobile top-ups.
• Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down.
• Gambling for longer sessions than intended, or losing track of time while playing.
• Lying to family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere about the amount of time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or social commitments because of gambling.
• Borrowing money — from friends, family, or mobile financial services — specifically to fund gambling activity.
• Using gambling as a way to escape stress, depression, loneliness, or personal problems rather than as entertainment.
• Repeated unsuccessful attempts to reduce or stop gambling on your own.

If you recognise three or more of the above in your own behaviour, we strongly encourage you to reach out to the fbabaje support team or one of the external support organisations listed in Section 6. Acknowledging a problem is the first and most important step toward addressing it.

6 Support Resources and Help

You are never alone in dealing with gambling-related concerns. fbabaje's support team is always available, and a range of professional resources can provide confidential guidance and assistance to players in Bangladesh and internationally.

External Support Organisations

The following organisations provide free, confidential support for people affected by problem gambling. They operate independently of fbabaje and can provide a perspective and level of clinical expertise that goes beyond what a betting platform's support team can offer.

• Gamblers Anonymous (International): A fellowship-based recovery programme for people with gambling problems. Meetings and online resources are available internationally, including for players accessing the service from Bangladesh.
• GamCare (gamcare.org.uk): A leading international provider of information, advice, and support for problem gambling. Offers a free helpline and online chat service in English.
• BeGambleAware (begambleaware.org): Provides free, confidential help and resources for anyone concerned about their gambling or the gambling of someone they know. Available in English with international access.
• Kaan Pete Roi (Bangladesh): A mental health helpline based in Bangladesh, available to provide emotional support and guidance to individuals experiencing distress, including gambling-related stress. Available to callers across Dhaka, Chittagong, Sylhet, and all other divisions.

7 Responsible Gaming Tools

The following tools are available to every fbabaje account holder in Bangladesh. All tools can be activated by contacting [email protected]. Most tools take effect within 24 hours of request, and reductions to limits or activations of exclusion/time-out features are applied immediately.

8 Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for fbabaje — it is a core operational value that shapes how we build and run the platform. We hold ourselves to the following commitments as a matter of policy, not just aspiration.

• We will never market to players who have self-excluded or activated a time-out, and we will never attempt to re-engage excluded players with bonus offers or promotional communications.
• We will never deny or delay a self-exclusion request. Any player who contacts us requesting exclusion will have that request actioned as the highest-priority support ticket in the queue.
• We will proactively monitor account behaviour for patterns associated with problem gambling — such as rapid loss-chasing sequences, sharp increases in deposit frequency, or session lengths far exceeding the platform average — and will reach out to affected players with wellbeing resources before a crisis develops.
• We will train all customer support staff in responsible gaming awareness so that any player who contacts us with a concern receives an informed, empathetic, and helpful response rather than a scripted deflection.
• We will never make responsible gaming tools difficult to find. This page is permanently linked in the site footer on every single page of fbabaje, and our support team can activate any tool on a player's behalf immediately via email.
• We will enforce our 18+ policy rigorously and continuously improve our age verification processes in line with best practices for the Bangladesh market.

fbabaje operates as a safe and reliable platform. All financial transactions are protected by 256-bit SSL encryption, and all player data is handled in accordance with our Privacy Policy. For adults aged 18 and above only.